ITSM (or IT Service Management) refers to all the activities involved in creating, designing, supporting, delivering and managing the lifecycle of IT services.
Well, definitely it does, but what are IT services? Think of any technology any part of technology that you use at your office – your workstation / laptop, the apps installed in it, option to reset your password even after the first few times. These all services provided by your IT department. In other words – IT services.
IT Service Management (ITSM) might seem complex at first, but it’s actually quite simple. Your organization probably provided ITSM services in the form of help desk or an IT service desk. In this context, your IT team may have replied questions about why network is slow, how to connect to a VPN remotely, or where to process a request for a new laptop. You may have involved in a change advisory board to approve a major system upgrade. All these examples align to ITSM.
We help our clients to deliver scalable services that increase productivity and create amazing experiences wherever their employees work, with the most innovative ITSM solution.
Transform the impact, speed, and delivery of IT in your organization. ITSM groups has key applications into packages that can grow with you as your needs change.